We accept returns and exchanges on eligible items within 14 days of delivery. Items must be unworn, unused and returned with their original tags and packaging. Personalised products and sealed goods that are not suitable for return for health or hygiene reasons cannot be returned once unsealed, unless faulty. Sale items follow the same return conditions as full-price items.

Email info@sockstall.comwith your order number and let us know whether you would like a refund or exchange. We’ll send you the return address and instructions. We recommend using a tracked service and keeping your proof of postage.

Once we receive and inspect your return, we aim to process your refund within five working days. Your bank may take additional time to show the refund.

Once we receive and inspect your return, the replacement will be dispatched within three working days, subject to availability. If the requested item is unavailable, we’ll issue a refund.

For change-of-mind returns, return postage is your responsibility. If an item is faulty, damaged or sent incorrectly, we’ll arrange and cover the return shipping.

Standard UK shipping is £2.99, with a faster £3.49 option available. UK delivery is free on orders from £30. The available options and exact cost will be shown at checkout.

Orders are normally dispatched within one to two working days.

Standard UK delivery: 4–6 business days

Faster UK delivery: 2–3 business days

Free UK delivery on orders from £30: 3–5 business days

Yes. Once your order is dispatched, you’ll receive a confirmation email with any available tracking information.

We accept major debit and credit cards, along with the express payment options displayed securely at checkout.

Yes. We use industry-standard SSL encryption and fraud detection on
every transaction.

Absolutely, every pair comes directly from our verified brand partners.

Our selection moves fast. If something’s gone, email us at info@sockstall.com and we’ll let you know if or when it’s returning.

If you need extra details on materials, fit, or care, drop us a line at info@sockstall.com.

You’ll receive an order confirmation email right away, then a shipping confirmation with tracking once it’s on its way.

If it hasn’t shipped, we can update or cancel it, email us ASAP. Once it’s dispatched, you can return it under our standard returns policy.

Email info@sockstall.com with your order number and details. We’ll sort it out quickly.