Returns and Refund Policy

Returns & Refund Policy

Your 14 Day Cancellation Right

Under the UK Consumer Contracts Regulations you may cancel any order for any reason within 14 days of receiving your goods. To exercise this right email info@sockstall.com within 14 days of delivery.

Condition of Returned Items

Returned items must arrive unworn unused with original tags and packaging and include proof of purchase. Please request authorisation from info@sockstall.com before sending any items back.

Return Shipping

When you change your mind you cover the cost of returning the item. If the product is faulty or sent in error we will arrange and cover the return shipping.

Refunds

Once we have received and inspected your return, we aim to process your refund within five working days and always within the applicable statutory time limits. Refunds include the standard delivery charge where required and are returned to your original payment method. Your bank may take additional time to show the refund.

Exchanges

We accept exchanges on eligible items within 14 days of delivery. Email info@sockstall.com with your order number before returning anything. Items must be unworn, unused and returned with their original tags and packaging. Once received and inspected, the replacement will be dispatched within three working days, subject to availability. If the requested item is unavailable, we’ll issue a refund.

Faults & Issues

Inspect your order on arrival. If anything is damaged defective or incorrect email info@sockstall.com straight away so we can make it right.

Non Returnable Items

Personalised products and sealed goods that are not suitable for return for health or hygiene reasons cannot be returned once unsealed, unless faulty. Sale items remain eligible for return under the same conditions as full-price items.

If you have any questions our team is here to help – just drop us a line at info@sockstall.com.